Order #30457095

hi An Many thanks for your order, which I have just been pulling together for you. Unfortunately, I have discovered an earlier lack of diligence on my part: the blue horse saddle that you ordered has a partially-broken clip, which I didn't notice when adding this to my inventory many months ago. I'm really sorry, that's not a good look for my store. If receiving this piece in good condition was a major reason for your order, I would be more than willing to cancel. Alternatively, I can refund this item and send everything as ordered. If it would be of any use to you, I will include the broken saddle free of charge - it does appear to be in very good condition other than the broken clip, so perhaps you can still make use of it. Apologies again for my error here, and I look forward to hearing from you. Simon

Yes, exactly that - I'll refund the item but include it anyway. Thanks for getting back to me, I don't have time now to get this to the post office today but it will be shipped first thing tomorrow. Thanks again for the order, and happy new year. Simon

hi An Your order is now ready to go, so will be shipped in the morning. i have sent your refund through PayPal - though you probably already know that, as you should have received notification from them. Thanks again for your understanding in relation to the broken horse saddle, and happy new year. Simon