Order #29823824

hi Jarryd Many thanks for your order. I have just pulled the Anakin figure that you have ordered out of storage, and discovered that it has developed a crack on the back of the torso. It's quite hard to see - especially because of the torso being black - so really only visible when you look closely in direct light. Obviously it's a very old figure so this is not completely surprising, however, I certainly wouldn't expect you to accept the item in this condition without some kind of compensation, so wanted to reach out to explore options. The first option is we agree on a discounted price and I supply the item as-is. I think a $3 discount would be fair in this case. However, I realise that you probably wouldn't want to receive the item with this crack regardless of price, so option 2 is that I source an alternative torso for the figure at my cost. This is going to take me a few days, so it would probably mean you'd not receive your order until some time next week. Alternatively, if neither of these options suit you, I would be more than happy to cancel the order so you can source the figure from another store. Please let me know which of these options suits you best. Apologies for the inconvenience here. Simon @ Bayside Brickstore

Oh yes absolutely, the correct torso 973pb0363c01 would be supplied. I have reached out to a local store who have this torso for sale and am double-checking condition before I place the order. I will let you know when I receive the item as this is the first opportunity I will have to give you a fairly accurate delivery timescale. Thanks for your patience while I sort this out. Have a good week in the meantime. Simon

hey Jarryd I thought a quick update here would be in order: The replacement torso was ordered on Tuesday and it was marked as shipped the following day. So with a bit of luck, that should be arriving here on Monday<x> or Tuesday and I will endeavor to turn this around for you same-day. I still think there's a chance you'll get it by next weekend, although early the following week is perhaps more likely. Simon

Seller left you feedback.