Order #29735091

SHIPPED

Buyer

phoenixvz(Vincenzo)

zitovinc@gmail.com

Ordered

5 months ago

Payment: Received

Total

AUD 58.60

2 items in 2 lots

Shipping

AusPost Parcel#342751

Vincenzo Zito

20 Domain Commons, Highbury, South Australia, 5089, AU

Shipped: 30/10/2025

Pick List for This Order

Item	Color	Cond.	Qty	Location	Unit Price
Breastplate - Armor over Blue, Dark Gray Helmet and Visor, Red 3-Feather Plume cas169 excellent, near-perfect condition	(Not Applicable)	Used	1	vintage 4	AUD 28.95
Breastplate - Blue with Red Arms, Blue Legs with Black Hips, Dark Gray Grille Helmet, Yellow Plume cas180 in near-perfect condition (including superb torso print and original solid stud head) except for the helmet, which has a bite mark on one grille, and a crack (only visible upon close inspection) on the chin guard.	(Not Applicable)	Used	1	vintage 4	AUD 18.45

phoenixvzRegarding BrickLink Order #297350915 months ago

Hi Simon, Could you please provide me with the shipping tracking number? Thank you. Regards, Vincenzo

YouRegarding BrickLink Order #297350915 months ago

hi Vincenzo Yes of course, I did provide this when your order was sent out, but sometimes those notifications get filtered out as junk. Your tracking number is R337914016555225006410904. Simon

phoenixvzRe: Regarding BrickLink Order #297350915 months ago

Hi Simon, I just checked the tracking number and it still shows the parcel at the post office of origin in Victoria with "delayed" staus? Could you please contact your local post office and find out if there is any problem? Thank you. Regards, Vincenzo

YouRe: Regarding BrickLink Order #297350915 months ago

hey Yes of course, sorry to hear it's not arrived yet. I certainly would have expected it to have been delivered by now. I will be at the post office at 08:40 tomorrow morning and will ask. This is the first time I have had an order delayed like that so I don't know what they will be able to do or how it works, but I do still have the receipt with the QR code and if we need to make a claim, it shouldn't be a problem. I'll update you tomorrow morning. Simon

YouRe: Regarding BrickLink Order #297350915 months ago

hey Vincenzo Looks like the status has finally updated and it's "In transit to next facility". ETA Friday or Monday. Fingers crossed. Simon

phoenixvzRe: Regarding BrickLink Order #297350915 months ago

Hi Simon, Thank you for your assistance. Regards, Vincenzo

phoenixvzRegarding BrickLink Order #297350914 months ago

Hi Simon, I am still waiting for my parcel. It arrived at the Pooraka Australia post facility on Friday 14/11. It is "delayed". Could you assist me in trying to get this parcel delivered? Could you please enquire your local post office? Thank you. Regards, Vincenzo

YouRe: Regarding BrickLink Order #297350914 months ago

Hey, yes of course, I will do that today. Crazy that it gets delayed at this end for several days and now it's delayed again at your end. Must be very bad luck for the same parcel to be delayed twice. Simon

YouRe: Regarding BrickLink Order #297350914 months ago

hi Vincenzo, Not a whole lot of help I am afraid. My local post master is on holiday this week, and the two ladies who are running the post office while he is away could only look up the tracking information and tell me what we already knew about the delay at Pooraka. The post master Andrew will be back on Monday so they suggested asking him if he has any way to chase this one if there's been no change to the tracking status between now and then. Sorry, not a whole lot of help, but I will certainly follow-up with this on Monday if nothing happens in the meantime. Simon

phoenixvzRegarding BrickLink Order #297350914 months ago

Hi Simon, Thank you again for your help with this. I have now lodged a formal enquiry with Australia Post on my end. Hopefully, working from both sides will help us resolve the issue quickly. I'll be in touch with any updates. Regards, Vincenzo

YouRegarding BrickLink Order #297350914 months ago

hey Vincenzo I see it still hasn't arrived and you have had to lodge an inquiry. What have they said in response to this? Is there anything you need from me at this stage? Sorry this has been such a mess. Yours is - as far as I know - the first order from my store that has gone missing. So glad it was a tracked order so auspost are going to have to sort it out or pay compensation. Let me know. Simon

phoenixvzRe: Regarding BrickLink Order #297350914 months ago

Hi Simon, Thank you for your message. I lodged the enquiry and Australia Post will monitor the progress of the shipping until the 5/12. If nothing happens the enquiry will be escalated. I don't know what to say. We'll be in touch. Regards, Vincenzo

phoenixvzRe: Regarding BrickLink Order #297350914 months ago

Hi Simon, Unfortunately, Australia Post confirmed that the parcel was lost. I forwarded Australia Post email to your email address. Could you please issue a refund for my order? Thank you. Regards, Vincenzo

YouRegarding BrickLink Order #297350914 months ago

hi Vincenzo I'm really sorry how this has worked out. Such bad luck. I have refunded you in full and will be following-up with Auspost to get the money back from them. Thanks for your patience while this was resolved - you would of course be welcome back in my store any time. Simon

phoenixvzRe: Regarding BrickLink Order #297350914 months ago

Hi Simon, Thank you for the refund and your much appreciated assistance. Regards, Vincenzo